Refund and Returns Policy
Welcome to Trenton Savant! We are committed to ensuring the satisfaction of our customers. Please read our Return Policy carefully to understand how we process returns for our clothing and bow tie products.
- Standard Returns: Items must be returned within 30 days from the date of purchase.
- Holiday Returns: For purchases made during the holiday season (November 1st – December 31st), the return period is extended to January 31st of the following year.
Condition of Returned Items
- Items must be returned in their original condition, unworn, unwashed, with all tags attached, and in their original packaging.
- Bow ties must be returned in their original box and should not show any signs of use.
- Customized or personalized items are final sale and cannot be returned.
- Clearance items or products marked as “Final Sale” are not eligible for return.
- Initiate a Return: Contact our customer service team to initiate a return. Please provide your order number and the reason for the return.
- Return Authorization: Once your return request is reviewed, we will send you a Return Authorization number and instructions on how to send your items back.
- Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping service for your protection.
- Inspection: Returned items will be inspected upon arrival. We reserve the right to refuse a return if items do not meet the return criteria.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact our customer service team.
Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [customer service email/phone number].
Amendments to the Return Policy
- Trenton Savant reserves the right to amend this Return Policy at any time.